1. Order Processing Time
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Processing Window: All orders are processed within 1–3 working days (Monday to Saturday).
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Holiday Schedule: Orders placed on Sundays or public holidays will be processed on the following working day.
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Peak Seasons: During sale periods or new collection launches, processing may take slightly longer. We appreciate your patience as we ensure every piece meets our quality standards.
2. Shipping Timelines
Once dispatched, your order should reach you within the following estimated timeframes:
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Metro Cities: 3–5 working days
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Rest of India: 4–7 working days
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Remote Locations: 7–10 working days Please note: Delivery timelines are subject to courier availability, weather conditions, and regional restrictions.
3. Shipping Charges
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The Kundolki Advantage: We are pleased to offer Free Shipping on all orders across India. There are no hidden costs at checkout.
4. Tracking Your Order
Stay updated every step of the way. Once your order is dispatched:
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You will receive a tracking number via SMS, Email, and WhatsApp.
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You can monitor your package’s journey through our courier partner’s live tracking portal until it reaches you.
5. Premium Packaging
Your jewelry is delicate, and we treat it as such.
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Every order is packed in premium Kundolki boxes/pouches with multi-layer bubble protection.
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All packages are securely sealed to prevent tampering during transit.
6. Delivery Exceptions & Reshipping
While we strive for perfection, Kundolki is not responsible for delays caused by external factors such as weather, festivals, or courier-specific transit issues.
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Address Accuracy: Please ensure your shipping address and contact number are 100% accurate.
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Reshipping Fee: If a package is returned to us due to an incorrect address, unreachable contact number, or multiple failed delivery attempts, a re-shipping fee will be applicable to send the parcel again.
7. Damaged or Missing Shipments
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Transit Damage: If your package appears damaged or tampered with upon arrival, please contact us within 24 hours of delivery. A clear unboxing video is mandatory to process any claims.
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Lost Packages: In the rare event of a lost shipment, we will conduct a thorough investigation with our courier partner and provide a replacement or refund as per our company policy.
8. Need Assistance?
Our support team is here to help you with any shipping-related concerns.
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WhatsApp: +91 99870 89978
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Email: orders@kundolki.com
