1. Eligibility for Refunds
Refunds are strictly limited to the following cases:
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Damaged or Defective Items: If the product arrives with a manufacturing defect or physical damage.
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Incorrect Orders: If you receive a different item than the one you ordered.
2. Mandatory Return Requirements
To process a refund or replacement, the following conditions must be met:
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Reporting Window: You must report the issue within 12–24 hours of delivery. Requests made after this window will not be entertained.
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Unboxing Video: A clear, uncut unboxing video (from start to finish) is mandatory as proof of damage or incorrect delivery.
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Condition: The product must be unused, unworn, and returned in its original Kundolki packaging.
3. Replacements
If your claim is approved, you may choose between a refund or a replacement.
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Replacements are subject to stock availability.
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If the same design is out of stock, you may choose an alternative item of the same value or opt for a full refund.
4. Non-Returnable Items
For hygiene and business reasons, we cannot accept returns for:
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Items that have been worn or used.
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Products purchased during Sale, Clearance, or Flash deals.
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Items damaged due to improper handling or storage by the customer.
5. Return Shipping
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Standard Returns: The customer is responsible for shipping the product back to us in its original condition.
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Defective Items: In cases of verified defects, Kundolki may arrange a reverse pickup (subject to serviceability in your area).
6. Processing Time
Once we receive and verify the returned item, refunds are initiated within 5–7 working days. The amount will be credited back to the original payment method or provided as store credit, depending on your preference.
Cancellation Policy
We understand that plans can change. Please note our cancellation terms:
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Before Dispatch: You may cancel your order at any time before it has been handed over to our courier partner.
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After Dispatch: Once an order has been shipped, it cannot be cancelled.
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Refunds on Cancellation: If you cancel a prepaid order before dispatch, a refund will be initiated immediately after our team approves the request.
How to Initiate a Return?
To start a return or report a damaged item, please contact our support team immediately: WhatsApp/Email: [Insert Details] Subject Line: Return Request – [Your Order Number]
