Refund, Replacement & Cancellation Policy
At Kundolki, we work hard to provide stylish and affordable jewelry while maintaining high quality standards. Every product goes through careful quality checks before dispatch.
Since our products are offered at very competitive and affordable prices, we follow a Strict No Return Policy. This helps us keep our prices fair for all customers while maintaining product hygiene and quality.
However, customer satisfaction is very important to us. Therefore, we do provide support in the rare case where the issue occurs from our side.
1. Strict No Return Policy
We do not accept returns or exchanges once an order has been delivered.
Returns are only applicable in the following situations where the issue occurs from our side:
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Damaged or Defective Item: If the product arrives with a manufacturing defect or physical damage.
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Incorrect Item Delivered: If you receive a different product than the one you ordered.
In these cases, our team will review the request and provide a replacement or refund after verification.
2. Mandatory Claim Requirements
To process a claim for a damaged or incorrect item, the following conditions must be met:
Reporting Window
You must report the issue within 12–24 hours of delivery. Requests made after this time cannot be processed.
Unboxing Video (Mandatory)
A clear and continuous unboxing video from start to finish is required as proof. This helps us verify the issue and resolve it quickly.
Product Condition
The product must be:
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Unused and unworn
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In original packaging
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In the same condition as received
3. Resolution Process
Once the claim is verified by our team:
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We may offer a replacement for the same product (subject to stock availability).
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If the same product is unavailable, you may choose an alternative item of equal value.
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In certain cases, a refund may be issued after verification.
4. Non-Eligible Situations
Requests will not be accepted in the following cases:
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Claim raised after 24 hours of delivery
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No unboxing video provided
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Product has been used, worn, or damaged after delivery
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Items purchased during Sale, Clearance, or Flash Deals
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Damage caused by improper handling or storage
5. Return Shipping (Approved Cases Only)
If your claim is approved:
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Customers may be requested to ship the product back in its original condition.
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In verified cases, Kundolki may arrange a reverse pickup, depending on service availability in your area.
6. Refund Processing Time
Once the returned product is received and inspected, refunds will be processed within 5–7 working days.
The refund will be credited to:
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The original payment method.
Cancellation Policy
Before Dispatch
Orders can be cancelled only before they are handed over to the courier partner.
After Dispatch
Once the order has been shipped, cancellation is not possible.
Refund for Cancelled Orders
If a prepaid order is cancelled before dispatch, the refund will be initiated after approval from our team.
How to Report a Damaged or Incorrect Item
If you receive a damaged or incorrect item, please contact us immediately.
WhatsApp (+91 99870 89978) / Email (orders@kundolki.com) : [Insert Contact Details]
Subject Line: Return Request – [Your Order Number]
To ensure fairness and transparency for both customers and our team, all return or refund requests are subject to verification by the Kundolki support team. The final decision regarding approval of a replacement or refund will be made by Kundolki after reviewing the provided evidence, including the mandatory unboxing video.
Due to hygiene reasons and the affordable nature of our products, returns or exchanges cannot be accepted once the product has been used, worn, or handled after delivery.
